Policies of Return, Refund and Cancel order.

POLICIES OF RETURN, REFUND AND CANCEL ORDER.

Thanks for your shopping at Van Nam Furniture & Interior Decoration by VANNAM.COM.VN. We appreciate the fact that you like to buy the cool stuff we build at VANNAM.COM.VN by buying online.

As with any shopping experience, there are terms and conditions that apply to transactions. By placing an order or making a purchase at VANNAM.COM.VN, you agree to the terms set forth below along our Secirity Policy.

I. 03-DAYS RETURN POLICY.

We want you to be the most happy with the products buying from us. If you change your mind, you may return it to us within 03 days of the date you received it. All we need from you is to contact us at support@vannam.com.vn so we can facilitate the return however the policy is subject to the conditions as below.

We accept to return products at time handling. If you want to return later, please pay all delivery fees for returning in according to Delivery Policy.

You will be refunded all payments for your order after giving all Bills and Purchase doccument to us.

You are responsible to pay all delivery fees for Cancelling orders. The cancellation will be informed at least 24hours as schedule at Ho Chi Minh City or 48 hours in other provinces. Returning fees are regulated at Delivery Policy.

If you are not satisfied to order, please return orders to us within 07 days including Purchase and Delivery doccument. You can return directly to us or using our delivery and pay all delivery fees regulated at Delivery Policy.

However, the returning will be complied with terms and conditions as follows:

1. We will not refund a product that you have bought and received where;

2. Only application for returning furnitures made directly by Van Nam Furniture & Interior Decoration;

3. Furnitures are under unused or dammaged conditions;

4. The returned furnitures have to keep integer belts including Purchase bills (or Red Bills) and Delivery Doccument;

5. For furnitures are bought by Vouchers, we just apply to change others, not refund;

6. We do not accept to return for:

Products described as "Made to Order";
Customised items;
Items marked as "Final Sale", "Final Markdown" or any form of Clearance Sale;
All leather furniture;
All mattresses.

The Return:

Our Logistics team will contact you to schedule for the collection. We will only perform the refund after we collect the returned item. All refunds will take 14 days to process and we will issue in the form of a credit back to the original method of payment. However, we reserves the rights to change the mode of refund.

The Refund:

Shipping is a hard cost we incur from our logistics partners. If you decide to return the item, a restocking fee of 20% of the original invoiced value will be deducted for logistics and handling. As such, you will be refunded the following: Purchase Price - Restocking Fee = Refunded Amount (VNĐ).

Please do note that the restocking fee will also apply if you wish to return the item(s) to place another order.

II. CANCELLATION.

If you change your mind and decide to cancel your order, please notify us at least 24 hours before the date of agreed delivery and there will be no additional charges incurred.

Any cancellation after 24hours of agreed delivery date will be subject to a restocking fee of 5% of the original invoiced value under 10 Million VND and maximum 10% of the original invoiced value over 10 Million VND due to logistics and handling. This means we will refund after deducting all fees. All refunds will take 14 days to process and will be credited back to the original mode of payment. However, we reserves the rights to change the mode of refund.

The Cancellation policy is non-applicable to the following: "Studio Display" items, Leather products; all items marked as "Final Sale", "Final Markdown", "Customised" or "Clearance"...

Please email us at support@vannam.com.vn to process this request.

III.ORDER CONFIRMATION.

We will email the sales order confirmation within the day of purchase which will reflect the products purchased and the lead time. It is the responsibility of the customer to check if the product(s) purchased and lead time(s) are correct. We will not be obligated to fulfil the order if there are any discrepancies after 24 hours from the time of order.

IV. DELIVERY.

Please review the Delivery page to learn about how and when you will receive the products you purchased from us. Since the actual delivery of your order can be impacted by many events beyond our control once it leaves our facilities, we cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

V. BUNDLE AND PURCHASE WITH PURCHASE ORDERS.

We constantly seek to provide the best value for our customers hence all bundle and PWP (Purchase with Purchase such as buy sofa and get 20% off TV console) sales are carefully priced. As such, partial cancellation or refund, we will apply the retail price at current time. Any changes after 24 hours from placing order, in some instances a restocking fee may apply.

VI. PRODUCT INFORMATION.

We have already to provide design as your customization. If you have change or cancellation, please email to support@vannam.com.vn within 24 hours from placing time of order. However, we do not accept change or cancellation after 24 hours from placing time of order.

VII. PRODUCT INFORMATION.

We endeavour to ensure that all the products on our website are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions, it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order.

In some cases, the products we offer for sale are hand-made or made from natural or organic materials, and there may be small variations between the product image(s) and the product you receive. This will always be stated on the individual product listing.

We endeavour to ensure that all colours are displayed accurately, but you should be aware that colours may appear slightly differently on different displays and screens. The shade of colour from screen to screen is not a fault or error.

We aim to update our website regularly and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. We will use reasonable endeavours to ensure our website contains accurate information and content, however, we reserve the right to update our website as soon as an inaccuracy or error is brought to our attention.